Terms & Conditions

1. Introduction
Welcome to Merch HQ! These Terms of Service ("Terms") govern your access to and use of usemerchhq.com and its services (the "Service"). Our core principle is privacy-first, collecting only essential data necessary for service operation.

2. Acceptance of Terms
By accessing or using our Service, you confirm that you:

Have read, understood, and agree to be bound by these Terms.

Are of legal age to form a binding contract.

Have the authority to enter into these Terms.

If you do not agree with any part of these Terms, you must not use our Service.

3. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

Updating the "Last Updated" date at the top of these Terms.

Posting a notice on our website.

Sending an email to registered users or providing in-app notifications.

4. Privacy and Data Collection
4.1 Website Visitors
We maintain a strict no-tracking policy for website visitors:

We do not collect personal information.

We do not use cookies for tracking.

We do not share information with advertisers.

We use Cabin solely for anonymous, aggregate usage statistics — which is why we don’t need an annoying privacy tracker.

4.2 Account Holders
For users with accounts, we collect and process only essential data:

Email address for account creation and communication.

First-party cookies for login persistence.

Team member email addresses (when invited by you).

Customer support communication history.
Amazon SP Connection Data in order to sync your Amazon Merch business data
Usage analytics via Logsnag (event types only; no personal identifiers).

For more information on data handling, please see our Privacy Policy.

5. Third-Party Services
We use the following trusted service providers:

Creem for payment processing.

Brevo for email communications (authentication email & product updates/newsletters).

Logsnag for in-app analytics.

Cabin for anonymous website usage data.

Your use of our Service constitutes acceptance of these providers' respective terms and privacy policies.

6. User Accounts
6.1 Registration
To use certain features, you must register for an account using your email address. You agree to:

Provide accurate information.

Keep your account information updated.

Maintain account security.

6.2 Team Invitations
You may invite team members using their email addresses. You confirm that you have the right to share these email addresses with us.

7. Data Security and Privacy
7.1 Security Measures
We implement industry-standard security measures:

All data is encrypted.

Data is hosted in the EU.

We adhere to EU privacy laws.

7.2 Data Rights
We comply with GDPR and CCPA, ensuring your rights to:

Access your personal data.

Correct your personal data.

Delete your account and associated data.

Object to data processing.

For detailed information, please see our Privacy Policy.

8. Payment Terms
8.1 Billing
All payments are processed through Creem.

Fees are non-refundable unless required by law or under special circumstances.

Prices are subject to change with notice.

9. Prohibited Activities
You agree not to:

Use the Service for any illegal purpose.

Attempt to gain unauthorized access.

Interfere with Service operation.

Extract data through automated means.

Share access credentials.

10. Termination
We may suspend or terminate your access:

For violation of these Terms.

For illegal activities.

At our discretion, with prior notice where possible.

Upon termination, your data will be permanently deleted.

11. Limitation of Liability
To the maximum extent permitted by law:

The Service is provided "as is."

We are not liable for indirect or consequential damages.

Our liability is limited to fees paid in the past 12 months, reflecting the reasonable value of the services provided during this time.

12. Intellectual Property
The Service and its content remain our property.

You retain ownership of your data.

We receive a limited license to process your data solely for providing the Service.

13. Governing Law
These Terms shall be governed by EU law, with jurisdiction limited to courts in the European Union.

14. Changes to Service
We reserve the right to:

Modify or discontinue features.

Update the Service.

Change pricing with prior notice.

15. Contact Information
For questions about these Terms or your data:
Email: hey@usemerchhq.com

16. Severability
If any provision of these Terms is found invalid, the remaining provisions remain in effect.